¡¡ IMPORTANT DELIVERY !!
IF YOU HAVE NOT RECEIVED YOUR ORDER, PLEASE CHECK THE STATUS PAGE OF YOUR ORDER. ALL ORDERS HAVE TRACKING NUMBER, YOU CAN SEE THE DELIVERY DATE!
Packages not collected:
If a package is not picked up by the customer at the post office, the store will not make any refund until the package arrives at us and we check the status. All returned shipments must have a tracking number and show that it has reached us. The store is not responsible for packages not picked up on time by the customer, the store provides tracking numbers for the customer to check at all times the status of your order and make the collection at the post offices if the delivery could not be completed in the address of the order. If the customer does not pick up the package at the indicated time and the transport company returns the package, the store will not make any refund until we receive the package and the tracking number so prove it.
IMPORTANT: If a package is returned by FedEx or DHL because the customer has not picked up the package, the return costs will be borne by the customer in case the customer claims the package. If the customer does not accept to pay those expenses or not reply and pickup on time, the package will be destroyed and the refund will not be accepted.
They do not respond quickly to my messages!
We receive more than 200 daily mails, the same people who are busy producing your item, packaging your package and sending it have to answer you the messages. We are not a multinational company, we are a local shop, please be patient if we take a long time to answer you between 24-48 hours.
I write a wrong direction
Send us your order number and your new address
When will my order arrive?
PLEASE, check the description of the product and you can see the production and shipping time. Do not make your purchase without first reading everything.
I want my tracking number or the status of my order
Your tracking number and order status will arrive when it is shipped. You will receive an email or SMS with the tracking and transport company.
The confirmation email has not arrived
First, check if you have not put it and use a phone number. In the case that you will use a phone number, if you do not receive your SMS confirmation, the reason is because your SMS may be getting caught in spam filters set up by your phone provider. If you have another phone number that can receive SMS, that could help. It's worth your phone provider if there is anything blocking it from coming through.